FAQ
Frequently asked questions
Orders and payments | Shipping | Returns and refunds | Warranty | Company information
Orders and payments
How can I place an order?
Choose your product and variant on www.ryfa.com, add it to your cart, and complete checkout. The availability shown applies to the selected product and variant.
How can I cancel or change my order?
Email sales@ryfa.com as soon as possible with your order number and requested change. Our team will confirm the available options for your order.
What forms of payment does RYFA accept?
The payment methods available for your order are shown at checkout, together with the total payable before payment. For payment questions, email sales@ryfa.com.
How do I use a discount code?
If you have a valid discount code, enter it in the discount-code field at checkout. The code's eligibility and terms determine whether it applies to your order.
What if part of my order is unavailable?
Check the availability shown for your selected product and variant. If an item becomes unavailable after you place an order, contact sales@ryfa.com for the latest availability and cancellation or refund options.
Shipping and delivery
Where do you ship from?
Orders from www.ryfa.com are fulfilled from our US location at 702 Willow Oak Drive, Missouri City, Texas 77489, in the Houston area.
Where do you deliver, and how much does shipping cost?
Standard shipping is free to the US destinations we serve. Delivery is not currently available to Hawaii or Puerto Rico. Available delivery options are shown at checkout. See our Shipping and Delivery policy for full details.
When will my order be dispatched?
Orders placed before 8:00 AM Central Time on a business day are dispatched the next business day. Orders placed at or after the cutoff, on weekends or on US public holidays enter the next business day's processing window and are dispatched the following business day.
When will my order arrive?
After dispatch, delivery typically takes 3–4 business days. Business days are Monday to Friday, excluding US public holidays. Carrier or address-related delays can affect delivery. We ship through FedEx or UPS.
How can I track my order?
We send a shipping confirmation with tracking information when your order is dispatched. Email sales@ryfa.com if you need help with your shipment or if it has not arrived by its stated estimate.
Returns and refunds
What is your return policy?
You can request a return for any reason within 30 days of delivery. RYFA pays the return postage and does not charge a restocking fee within this window. You do not need to give a reason. See our Returns and Refunds policy for the complete process and information about approved later returns.
How do I return an item?
Email sales@ryfa.com with your order details. We will email you a prepaid UPS or FedEx return label and return-shipping instructions. Please contact us before sending an item back so that it reaches the correct return location.
When will my refund be issued?
We initiate your refund to the original payment method within 1–2 business days after receiving the returned products at our warehouse. Your bank or payment provider determines when the refund appears in your account; we cannot guarantee its processing time.
How do I exchange an item?
Email sales@ryfa.com to arrange an exchange and confirm replacement availability. The return-postage terms in our Returns and Refunds policy apply.
Warranty
What warranty does RYFA provide?
Warranty coverage depends on the product. See our Warranty page and the product's stated coverage for the applicable period, terms and claim process. Warranty coverage is separate from our 30-day return policy.
What if my order arrives damaged, defective, incomplete or incorrect?
Contact sales@ryfa.com within 30 days of delivery under our Arrival Guarantee. Include your order details so we can help.
Company information
Who operates RYFA US?
www.ryfa.com is operated by MOVO USA INC. Our registered office is 1415 Louisiana, 22nd Floor, Houston, TX 77002-7344, United States. Our US fulfillment location is 702 Willow Oak Drive, Missouri City, TX 77489, United States. Read About RYFA US or visit our Contact page.
Are you open to the public?
You can shop online at www.ryfa.com. Please contact us before visiting a location or arranging a return.
How can I contact customer support?
Email sales@ryfa.com or call +1-778-554-1018. Support hours are Monday to Friday, 9:00 AM–4:30 PM Pacific Time.