Refund policy

Returns and refunds

RYFA US is operated by MOVO USA INC. This policy applies to purchases made directly from www.ryfa.com.

30-day returns

You can request a return for any reason within 30 days of delivery. RYFA pays the return postage, and there is no restocking fee for returns within this 30-day window. You do not need to give a reason for returning your purchase.

To arrange a return, email sales@ryfa.com with your order details. We will email you a prepaid UPS or FedEx return label and return-shipping instructions. Please contact us before sending an item back so that it reaches the correct return location.

Refunds

We initiate your refund to the original payment method within 1–2 business days after receiving the returned products at our warehouse. This is when RYFA initiates the refund; your bank or payment provider determines when it appears in your account, and we cannot guarantee its processing time.

Returns requested after 30 days

Returns after 30 days are not guaranteed and require our approval. An approved return after 30 days carries a 15% restocking fee.

Exchanges

We also accept exchanges. Email sales@ryfa.com to arrange an exchange and confirm the replacement item's availability before returning your item. For returns requested within 30 days of delivery, RYFA pays the return postage as described above.

Warranty and arrival issues

This return policy is separate from the applicable product warranty. If an item arrives defective, damaged, missing parts or incorrect, contact sales@ryfa.com within 30 days of delivery under our Arrival Guarantee. See our Warranty page for product-specific coverage and claim information.